FREQUENTLY ASKED QUESTIONS

• WHAT is GEARHOG?

  GEARHOG offers users discounted deals every day for outdoor gear and activities.

• DOES it cost anything to join?

  Signing up for GEARHOG is FREE! You receive email alerts for great deals daily. Join now!

• WHEN I sign up is my information safe? 

  We don't share your personal information with anyone. Your credit card information is never shared or stored in our system.

• HOW do I buy today’s deal?

  Click “Buy” before the offer expires. If the minimum number of people buy the deal we’ll charge your credit card and send you an email with your deal voucher link.

• I want to buy a deal but the minimum number has not been reached. Can I still sign up to buy?

  You can buy the deal now and if the minimum number is not reached, your credit card won’t get charged.

• WHAT happens if the required number of buyers isn’t reached?

  If the minimum buying number isn’t reached, the offer is cancelled and nobody is charged.

• DOES my credit card get charged as soon as I buy the deal? 

  We will only charge your credit card if the minimum number of people buy the offer before the deal ends. We will email you a notification with a proof of purchase when the charge goes through.

• DO I have to sign up friends to get the deal?

  Nope, you can refer the deal to your friends if you think they’ll like it but you don’t need to sign up anyone to buy the deal.

• WHAT happens after I buy? 

  When the sale ends GEARHOG will email you a purchase voucher. You will use the voucher to redeem your deal.

• HOW do I use my deal voucher?

  Print your voucher or use the voucher code online to redeem your great deal! Please check the terms on your deal voucher for special usage terms.

• HOW long will my deal be valid?

  Check the expiration date on your deal for specific usage dates.

• CAN I buy a GEARHOG deal as a gift? 

  Yes! GEARHOG deals can be bought as a gift unless the fine print specifically states otherwise. Check the terms displayed on the deal page before buying as a gift.

• CAN I still give a GEARHOG deal as a gift if my name is on the voucher?

  Yes!

• DO I have to use the whole deal voucher in one visit?

  Yes –You will not receive store credit or cash back if you don’t use your entire GEARHOG deal in one single use.

• CAN I use my GEARHOG deals with other promo codes or special offers?

  No - You can’t use your GEARHOG deal with any other promotional codes unless the offer states otherwise.

• CAN I return my GEARHOG deal?

  Because GEARHOG deals are similar to gift cards and are time-sensitive buys, returns are handled on a case-by-case basis and must be addressed within a 3 day time span of the actual purchase. 

• WHAT happens if my GEARHOG voucher expires? 

  All GEARHOG deals have expiration dates. If the voucher reaches its expiration date, it will lose its promotional value. You can still redeem it at the price you paid as long as you abide by the gift certificate laws in your state.

• WHAT if the company I bought my deal from goes out of business?

  If anything like this happens, we'll make sure you get your money back.

• CAN I request a company to feature a deal on GEARHOG? 

  All requests are welcomed! Please email your suggestions to suggestions@gearhog.com.

• WHAT happens after I refer a deal to a friend?

  If your friend clicks on your referral link and makes their first GEARHOG purchase within 72 hours, we'll send you an email stating that we've put $5 worth of GEARHOG credits into your account.

• IS there a limit to how many friends I can refer?

  Nope – You can refer as many friends as you’d like!

• WHAT should I do if I'm having trouble using my voucher? 

  We are happy to assist you with any questions. Email us at support@gearhog.com, or contact us directly right now.